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 Associate Professor
Professor Jose-Luis Guerrero-Cusumano, Ph.D., Dr.h.c.
EDUCATION:
Ph.D., Mechanical and Industrial Engineering, University of Illinois
M.S., Mathematical Statistics, University of Illinois
B.S., Statistics and Economics, Rosario University, Argentina
HONORARY DEGREES
Dr.h.c., Doctor Honoris Causa (2008) Ovidius University
(Romania), Administration
Phone:
202-687-4338
AREAS
OF EXPERTISE:
Professor Guerrero-Cusumano’s research interests include: benchmarking and
competitive quality, multivariate methods applied to quality, ISO 9000
certification procedures, international standards, quality control methods
applied to the judicial system, information theory, quantitative methods
applied to Finance (stock diversification, options and futures markets) and
information systems.
His recent research focuses on the application of techniques of customer
satisfaction and quality in the area of e-commerce, namely, e-QoS.
PROFESSIONAL
ACTIVITIES:
Dr. Guerrero-Cusumano is a member of INFORMS, POMS, ASQ and ASA and he is in
the editorial board of “Benchmarking for Quality Management and
Technology: An International Journal” and in the editorial team of the “Journal
of International Business Study.”He was also the winner of the
international Tinker grant, the Belgian American Foundation Fellowship for
Research grant and he is a member of the Minority Committee of the American
Statistical Association. He is a founding member of The Multinational
Alliance for the Advancement of Organizational Excellence (MAAOE).
Dr. Guerrero-Cusumano was an examiner for the
American National Science Foundation in the areas of “Transformations to
Quality Organizations Program”, the “Production and Operations Research
Program” and “the Innovation and Organizational Change Program”. Also, Professor Guerrero-Cusumano served as
an examiner for the American National
Research Council in the area of Benchmarking and for Institute of International Education. Internationally, Professor
Guerrero-Cusumano is an examiner for the European
Foundation for Quality Management (E.F.Q.M.).
Dr. Guerrero-Cusumano has published over twenty five
articles on leading journals, among these are: Journal of the Operational
Research Society, The International Journal of Purchasing and Materials
Management, Business Process Re-Engineering and Management Journal,
Jurimetrics Journal of Law, Science and Technology, Communications in
Statistics, and Information Sciences
He has consulted with a number of firms, including
General Motors. Professor Guerrero speaks French, Italian, Portuguese, Spanish,
Dutch, English, and German.
CLASSES
TAUGHT AT THE MBA LEVEL:
1.
OPIM-554 APPLIED BUSINESS STATISTICS
2.
OPIM-563 APPLIED DECISION THEORY
3.
OPIM-555 QUANTITATIVE METHODS II
4.
DSCI-573 ADVANCED REGRESSION ANALYSIS
5.
MGMT-614 GLOBAL EXPERIENCE: SAO PAOLO
6.
MGMT-624 CUSTOMER, QUALITY AND SATISFACTION IN
E-COMMERCE
7.
MGMT-614 GLOBAL EXPERIENCE: ARGENTINA
8.
DSCI-576 STATISTICAL PROCESS CONTROL
9.
MGMT-603 QUALITY IN SERVICE OPERATIONS
10.
EMBA-811 MANAGING OPERATIONS & INFORMATION
II
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